Domestic Return Policy
Hensley Publishing accepts
pre-qualified merchandise returned within 30 days of the invoice date on
purchases made at full retail. To qualify for credit:
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Merchandise must have a Return Authorization Number and Form. Call our offices or email Customer Service
to request a Return Authorization Form. Merchandise returned without
the Return Authorization Number clearly written on the outside of the
carton will be refused by our shipping and receiving department.
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Items must be undamaged and in
resalable condition when they arrive at Hensley Publishing - clean,
unbent pages and cover; no scuffs, water spots, writing, or markings in
or on the book.
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Merchandise that does not meet the above requirements cannot be credited, and will be disposed of without further notification.
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Credit issued on returned merchandise
(less shipping and handling) is applied to your account toward future
purchase(s) and should be used within 60 days of the date on the credit
memo.
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CDs, DVDs, and merchandise ordered at discounts are non-returnable.
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Hensley Publishing strongly encourages
customers who are returning merchandise to use a shipper that offers
insurance and tracking capabilities. Credit cannot be issued on
merchandise lost or damaged en route to us.
International Orders
International customers please call 011.918.664.8520 or
Email Customer Service for pricing and shipping information.
Contact Information
Use the following link to send an email to Hensley Publishing: Contact Hensley Publishing
You may also contact us by Postal mail at:
Hensley Publishing
6116 E 32nd St.
Tulsa, OK 74135
Or by telephone at: (918) 664-8520 | Fax: (918) 664-8562 | Toll Free (800) 288-8520
